POLICIES

DELIVERY

Packages are generally dispatched within 2 days after receipt of payment and are shipped via our shipper with tracking and drop-off without signature. We will provide you with a link to track your package online.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each order.

Your package will be dispatched taking special care to protect fragile objects. Boxes are amply sized and your items are well-protected.

 

RETURNS

If you are not satisfied with your purchase you may return your product within thirty (30) days from the date of receipt. Products must be returned in the same state in which you received: unused and complete.

Please contact us to initiate a return.

If the reason for the return of the product is not because it arrived damaged, was defective or was incorrect, we will not refund the amount of the gift wrap, shipping costs or any other service related to your order; we will only refund the amount of the product. If you return a product due to an error by evaoliveoils.com we will bear the return costs, provided the return is made once the application is completed and the postage-paid postal label provided for this purpose is used.
If you would like to return a product without any error by evaoliveoils.com and use a return label with postage paid, we will deduct the costs of returning the total amount of the refund. The returned product must be in the same state in which you received it: unused and complete. Returned products which have been opened or used may result in a reduced refund.
When returning a product, regardless of the reason, you must do so under the same conditions in which you received it from evaoliveoils.com: without any sensitive personal data about you (or a third party). Please remove any item that is not related to sale by evaoliveoils.com, or was not included in the original packaging.
Returns packaging received containing personal data or items are not the responsibility of evaoiliveoils.com. By returning a product to us you agree and accept that the entirety of the package and included contents will become the property of evaoilveoils.com.